Privacy and Confidentiality Policy 

Rosebery Kids OT is a registered Australian Business with ABN 67 925 544 989

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In Australia, personal information is protected by the Australian Privacy Principals and forms part of the Privacy Act 1988. This Policy is intended to reflect our obligations under the Privacy Laws.

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When we refer to “clients” or "you" below, we mean both former and current clients, as well as people who make inquiries about our products and services.

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Rosebery Kids OT needs to collect information about you/your child for the primary purpose of providing a quality service to you/your child. In order to thoroughly assess, diagnose and provide therapy services, we need to collect some personal information from you about you / your child. If you do not provide this information; we may be unable to work with you/your child. This information will also be used for: a) The administrative purposes of running the practice; b) Billing either directly or through an insurer or compensation agency; c) Use within the practice for your/your child’s ongoing management; d) Sharing of information to your/your child’s doctors, other health professionals or to teachers to facilitate communication and best possible care for you/your child; and e) If it is subpoenaed by court; f) Failure to disclose the information would place you, your child or another person at risk g) Mandatory reporting relating to child abuse or family violence is necessary;

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We will use reasonable endeavours to prevent unauthorised access to, modification of, disclosure, misuse or loss of that information as required by law.

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We have reviewed the requirements of the Privacy Laws and our third-party service providers have been made aware that they are required to comply with the requirements of the Privacy Act 1988 (Cth).

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We have data protection measures in place including 2 factor authentication and password-locked computers when we store personal information electronically. If we no longer need personal information about you for any purpose described above, then we will take reasonable steps to destroy the information or to ensure that such information is de-identified.

 

This obligation is subject to an important exception –for NSW practitioners, the Health Records and Information Privacy Act 2002 (NSW) we are obliged to retain health information:

(a) about adults for 7 years from the last time we provided them with a service or product; and

(b) about children, until the individual has attained 25 years of age.

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It is likely that personal information may be disclosed to a person or entity outside Australia (e.g. to a third-party service provider managed outside Australia). For the same reason, it is not practicable to specify the countries in which such recipients may be located.

If your personal information is disclosed by us to an overseas recipient (e.g. to an insurer or IT-service provider), we will take reasonable steps in the circumstances to ensure the overseas recipient does not breach the Australian Privacy Principles in relation to the information

If you believe your privacy has been prejudiced by something we have done or failed to do, you have a legal right to lodge a complaint.

 

You can contact us via email ana@roseberykidsot.com.au and we will respond to you in writing within 15 days of receiving your complaint. 

  

If you have any questions about this policy, or have any concerns about the personal information you or others have given us about you, please contact us at ana@roseberykidsot.com.au